We take complaints very seriously and we treat them as an opportunity to develop. This is why we are always very grateful to hear from people who are willing to take the time to help us improve. We always thank people who contact us about their problems, concerns or worries.
You can call us 020 7654 7000 and speak to our Company Secretary Mark Hallam. Please ring during Monday to Friday from 9am to 5pm. Outside of these hours you can always leave us a message and a contact number and someone will return your call.
You can email us at firstname.lastname@example.org
Or you can write to us at:
202 Lambeth Road
Please include your name, address and contact telephone number in your email or letter so that we can get back in touch with you easily.
Sea Cadets is a member of the Fundraising Standards Board (FRSB) and is committed to the highest standards in fundraising practice. If your complaint is to do with fundraising and you feel that it has been unresolved by us then the FRSB can investigate your complaint.
You must contact them within two months of receiving your response from us.
Fundraising Standards Board
65 Brushfield Street
Tel: 0845 402 5442